Frequently Asked Questions
Below are some of the most popular queries we receive. We hope this page is helpful to you, but if there’s anything we haven’t covered, drop us a line at firstname.lastname@example.org !
1. How do I place an order?
All orders are placed via the website. We have divided the prints into sections and have also created gift guides with some suggestions for special occasions. Greeting cards and stationery also have their own sections on the website and can be found through the main menu at the top of the page.
There are a number of options within the different listings on the website. A breakdown of options and their meaning are :
Size: Select the size you would like from A5 , A4, A3 (more on sizes below)
Mount: Mounts are included on a selection of the prints. With the mount included, the size will still be the size that you have chosen for your overall piece (A5, A4, A3).
Frame: We have an option to add a white wooden frame (for A5 or A4 sized prints only). The frames are hand finished, with glass front, hooks for wall mounting, and are made in Ireland. Choose the frame that is the same size as the print you are choosing – this is important! So if you are choosing an A5 print, then select A5 for the framing option.
Personalise: Some art prints have an option to add a personalisation. This is a typed piece of text added to the print (placed in the centre bottom of the print). Once you select "yes" to this option, a box will appear where you can type in your personalisation. Personalisations are usually a name(s), date, place, or even a short line of text. There is a limit of 10 words on personalisations so that we can ensure they fit with the layout of the art print.
Custom Colour: where this option is given, you can change the colour of the hand lettered calligraphy and / or the background colour. When you select yes for this option, a box will appear where you can enter the colour(s) you would like incorporated. There is a palette provided with each listing that has a colour change option, and you can choose from the colours provided. The hex codes are also provided if you would like to look up the exact colour shade that we work with.
2. How do people generally use the “Personalise” option?
The personalise option is generally used to add a name or names, an important date, or a line of text or quote. With this option you can really make a piece extra personal, and a popular example is personalising a Wedding Venue art print with the couples names and wedding date. If you’re unsure if what you have in mind will fit just get in touch and we can walk you through it.
When you select “yes” for the personalise option, a box will appear for you to fill in details. We read all notes that are written into this box (there are no machines working behind the scenes here, only real people!) so feel free to add a note to us here and we’ll be in touch if we need to clarify anything.
Personalisation is only available on select prints - click here to view!
3. In the calligraphy prints, can I change the colour of the calligraphy and/or background?
Where you see a “Custom Colour” option in listings then yes absolutely the colour of the calligraphy and/or background can be changed. Have a look at question 1 above for more on this.
4. Do you do custom calligraphy prints?
Yes we have a Design Your Own option here
5. Can I personalise a greeting card?
We have a small selection of cards with personalisation options (mostly Christmas cards!!). If you have a personalisation request please contact us (email@example.com).
6. How long does shipping take?
We ship all orders with An Post, and our turnaround time is 2-4 working days. You can also choose to collect your order from the studio! We are on the Meath/ Cavan border (between Kells and Virginia). If you would like to collect, select the collection option at checkout. Please note that this turnaround time lengthens during busy periods, especially in October, November, and December. We print to order, and work to keep our turnaround times as short as possible, but if something is needed by a specific date during these busy times please get in touch before ordering.
Check out our Shipping Policy here for more information including any restrictions.
7. Do you offer a framing service?
We offer framing of A4 and A5 prints. Our frames are wooden, hand finished, with glass fronts, and made in Ireland. In each print listing on the site there is an option to frame, or if you’d like to buy a frame on its own (for a previously purchased print for example), we have a frame-only option here
Please note that frames can only be shipped to Europe and United Kingdom.
8. What size prints do you make?
The main sizes are A5, A4, and A3. The dimensions for each are :
A5: 148mm x 210mm
A4: 210mm x 297mm
A3: 297mm x 420mm
9. Are your products stocked in any shops?
Yes we work with some wonderful Irish retailers around the country. If you’d like to locate your nearest, just drop us a line and we’ll get back to you with a list of those nearest you. Contact us here
10. Do you do one-off illustrations?
We have a limited number of commission slots available each month for house portrait illustrations. You can find more information about these here or just drop us a line to firstname.lastname@example.org
11. Can I send a gift directly to a friend / family?
Yes! We have a Send Direct option, with more information here
12. Do you offer refunds or exchanges?
Please see all info here
If you have a query that we haven’t covered here or need more information about any of our products / services, please contact us here or email email@example.com