Frequently Asked Questions

Frequently Asked Questions

Below are some of the most popular queries we receive. We hope this page is helpful to you, but if there’s anything we haven’t covered, drop us a line at info@threelittlebirds.ie !

1. How do I place an order?

All orders are placed via the website. We have divided the prints into sections.  Greeting cards and stationery also have their own sections on the website and can be found through the main menu at the top of the page. Just add the product to cart, and at checkout there are a variety of payment methods available. 

 2. Can I personalise a greeting card / print? 

There are no personalisation options available at this time.  

3. How long does shipping take?

We ship all orders with An Post, and our turnaround time is 2-4 working days. You can also choose to collect your order from the studio! We are on the Meath/ Cavan border (between Kells and Virginia). If you would like to collect, select the collection option at checkout. Please note that this turnaround time lengthens during busy periods, especially in October, November, and December. We print to order, and work to keep our turnaround times as short as possible, but if something is needed by a specific date during these busy times please get in touch before ordering. 

Check out our Shipping Policy here  for more information including any restrictions.

4. Do you offer a framing service?

 We don't offer a framing service at this time. Prints are packaged on sturdy backing board, in a clear compostable sleeve, and wrapped in tissue paper, sealed with our own sticker. 

5. What size prints do you make?

The main sizes are A5, A4, and A3. Illustration prints are only available in A4. Words prints have additional options of A5 and A3 at the moment.

The dimensions for each are :

A5: 148mm x 210mm

A4: 210mm x 297mm

A3: 297mm x 420mm

6. Are your products stocked in any shops?

Yes we work with some wonderful Irish retailers around the country. If you’d like to locate your nearest, just drop us a line and we’ll get back to you with a list of those nearest you. Contact us here 

7. Do you do one-off illustrations?

Check out my "Work with me" page here :-) 

8. Can I send a gift directly to a friend / family? 

Yes! We have a Send Direct option, with more information here

9. Do you offer refunds or exchanges?

Please see all info here 

  

If you have a query that we haven’t covered here or need more information about any of our products / services, please contact us here  or email info@threelittlebirds.ie